8
Artwork
Details
Senior
Graphic
Designer
HR Projects Plans
WIPM Plans
Various samples of work created for Australia Post
Concept, design and cartoon elements of various projects
MAIL AND NETWORKS DIVISION
Workplace Injury Prevention and Management
2007/2008 Projects Plan
WIPM
Rehabilitation
Litigation
IMP
OH&S
Compensation
OCCUPATIONAL HEALTH & SAFETY
* Line management to be advised of notification
details provided to Comcare for all notifiable
incidents within 24 hours of receipt of information
* Provide monthly YTD incident statistical reports to
relevant operational managers no later than 6 weeks
after the end of the month, in line with national
reporting timeframes
* Provision of formal Risk assessments/OH&S
Ergonomic evaluation reports within 2 weeks of
request or as agreed with management
* Completion of on line statistical data and provision
of detailed OH&S State summary report within
7 days of the end of each month
* All P400s to be coded and input into SRC by weeks
end
* Management of all Comcare related interventions
including investigations, audits and notices with
Senior Management briefing papers provided as
appropriate
* Provide a detailed monthly report on OH&S Activities
to Divisional Manager OH&S
WORKPLACE CLAIMS SOLUTIONS
* Average time to determine new claims from date of
receipt to be less than 12 days
* Quarterly tendering of documents to support KPMG
case estimate reduction protocol
* Submit quarterly provision analysis report to
Manager Workplace Claims Solutions
* Submission of monthly issues report
* Provide a detailed monthly cost analysis report on
YTD compensation costs
* Implementation of Divisional Advices & Claims
Management Training Modules
* Provision of monthly report to State Executives
* Matters before the AAT to be discussed with State
HR Managers and relevant Executives prior to
settlement
* Average time to decide reconsideration requests to
be less than 20 calendar days from date of receipt
* Provide outcome reports to the relevant Executive,
including details of the outcome of the AAT matter/s
within 10 days of receipt from Solicitor including
advice that no appeal points in relation to the
matter/s heard
WORKPLACE INJURY PREVENTION AND MANAGEMENT
Key Performance Indicators 2007/2008
REHABILITATION
* 90% of all rehabilitation cases successfully returned
to work
* 75% of rehabilitation cases successfully returned to
pre injury duties
* Manage and monitor compliance with Comcare
Provider standards for external and internal provider
services
* Undertake quarterly rehabilitation reviews of all
claims with a provisional estimate >$50K to
ensure optimal return to capacity
* Implementation of Divisional procedural Statements
* Provide a detailed monthly report to Divisional
Manager Rehabilitation
wipm 0708 plan.indd 2
22/8/07 9:45:34 AM
Human Resources (NSW/ACT) Projects Plan
Supporting our
people 24/7
2007/2008
HR INFORMATION SYSTEMS
Organisation Structure Management
l
Raise Remedy Case within 1 working day to request for establishing or varying HRMS
C Levels (major change within agreed SLA)
l
Respond within 2 working days to request for establishing or varying OSM Organisa-
tion Org Unit/Position Object and respective relationships (major change within
agreed SLA)
l
Respond within 3 working days to request for mass HRMS C Level or OSM changes
HRMS & PeopleMAP
l
Raise Remedy Case within 1 working day to request for:
- ad-hoc reports
- logon access changes
- system change/fault
l
Respond within 1 working day to request for HRMS/PeopleMAP user support &
reports
Workbrain (Time & Attendance Rostering System)
l
All Remedy Cases will be managed in line with National IT Service Level Agreement
standards
EMPLOYEE RELATIONS
l
Requests for verbal advice from operational areas to be responded to on same day
l
Requests for advice in writing from operational areas to be responded to within 2
working days of receipt. If the request is deemed to be urgent advice will be provided
the day of receipt
l
All job evaluations for award covered employees will be processed within 7 working
days of receipt of an authorised request from an Executive
l
Disciplinary Inquiries will be completed within 21 days of notification
STAFF SUPPORT SERVICES
l
Board of Reference Appeals heard within 21 days of receipt of an appeal
l
Responses to HREOC complaints finalised within 21 days of receipt of complaint
l
Promotion Appeals corporation statements provided to Appeals Board within 14 days
of appeal closing or within the period specified by the Appeals Board
l
Harassment/Grievance complaints are acknowledged within 2 working days of receipt
by the Grievance Appeals Unit
l
Formal Grievance investigations completed within 20 days
l
Record complaints within 2 weeks of receipt
l
Record EEO survey replies within 2 weeks of receipt
l
Retirement cases under Clause 3 reviewed within 5 working days of receipt; and
retirement interview conducted 5 weeks prior to cessation
l
*Referrals to EAP conducted within 2 days of notification
l
*Violence Referral Assessment Report disseminated within 2 working days of
assessment
l
*Counselling for trauma referrals conducted within 2 hours of referral in Metropolitan
areas and 24 hours in Country areas
WORKPLACE CLAIMS SOLUTIONS
l
Average time taken to determine new claims from date of compliance to be less than
12 days
l
Prepare quarterly provision analysis report to HR Executive Management within 4
weeks of receipt of individual case estimates
l
A detailed monthly cost analysis report on YTD compensation costs provided to HR
Executive Management
l
Compensation delegates and Rehabilitation Counsellors to conduct case conference
review of all compensation claims with Facility managers (Parcels/Letter/Transport)
and Area Managers at least bimonthly
l
Premium KPI reports to be provided to Area/Facility Managers on a monthly basis
within 10 working days of receipt of data
l
Provide outcome reports to the relevant executive manager, including details of the
outcome of the AAT matter/s within 10 days of receipt from Solicitor including advice
that no appeal points in relation to the matter/s heard
l
Case details provided to line management, with the details available at that time, and
agreement reached on a corporate position no later than 2 weeks prior to a hearing
date in all AAT matters
l
Average time to decide reconsideration requests to be less than 20 calendar days
from date of receipt
OCCUPATIONAL HEALTH AND SAFETY
l
Line management to be advised of notification details provided to Comcare for all
notifiable incidents within 24 hours of receipt of information
l
Provision of formal Risk assessments/OH&S Ergonomic evaluation reports within 2
weeks of request or as agreed with management
l
A detailed monthly report on status of the Injury Management Program provided to
HR Executive Management
l
Provision of quality Work Place Assessments including a detailed report within 7
working days for statutory cases and 10 working days for non-statutory cases
REHABILITATION
l
90% of all rehabilitation cases successfully returned to work
l
75% of rehab cases successfully returned to pre-injury duties
l
All referrals to Rehabilitation Section contacted within 3 working days of receipt of
referral
l
A case management plan to be developed within 14 days of receipt of referral to the
Rehabilitation Section
l
Rehabilitation Counsellors to participate in case conference reviews of all open
rehabilitation cases and referrals with Facility Managers (Parcels/Letter/Transport)
and Area Managers on a bimonthly basis
RECRUITMENT & REDEPLOYMENT
l
*A schedule of applicants for permanent and temporary above base grade vacancies
provided within 3 working days of closing date
l
Character checks forwarded to CrimTrac within 3 working days on the proviso that
information supplied by operational areas is complete. On receipt from CrimTrac,
character check results advised within 3 working days of the decision
l
Search of redeployee database completed within 48 hours of receipt of vacancy
l
Assessment of excess/unattached employees against vacancy criteria, in accordance
with RRR policy, processed within 7 working days of receipt of notification of vacancy
l
Redeployees assessed as suitable, placed within 15 days of receipt of request to fill a
permanent base grade vacancy
l
80% of permanent and fixed term recruitment vacancy requests (base grade) filled
within 30 working days or as agreed
l
Booking of Pre-Employment Medical Assessments within 3 working days of receipt of
recommended candidate report
l
Acknowledgment of receipt of Recruitment Requests within 24 hours (base grade)
l
Exit interviews conducted within 2 weeks of advice from Wastage Report of candi-
date exiting AP - on base grade candidates leaving within first 3 months
l
Candidate request for feedback letter sent within second week of commencement
date (base grade recruits)
l
Finalise Establishment request within 2 working days or as agreed
l
Finalise Establishment request for Delivery within agreed SLA or as agreed
HR PROJECTS & MIDDLE MANAGEMENT CONTRACTS
l
Respond within 2 working days to request for MMC amendments and completions
l
Job evaluations (A5 and above, FM1-5, Area Manager and specialist roles) will be
processed within 7 working days of receipt of an authorised request/approval from an
Executive
PROFESSIONAL SERVICES SUPPORT
l
Registering new compensation claims on SRC within 24 hours of receipt of claim
l
Payment of compensation accounts, no accounts to be on hand at end of month
l
Results of Pre-Employment Medical Assessments provided to employing area within
24 hours of receipt of medical report
l
“T” Documents/indexing completed within 14 days of receipt from Litigation
l
Payment of Injury Management Prevention accounts within 7 days to FND
l
Provide monthly YTD incident statistical reports to facility management (Parcels/Let-
ters/Transport), Area Managers (Delivery) and the HR Manager (Retail) no later than 6
weeks after the end of the month, in line with national reporting timeframes
l
All P400s to be coded and input into SRC by weeks end
l
5 days to complete the restricted duties report to meet the MEC report
l
All rehabilitation cases/referrals and re-considerations to be entered into SRC within
3 days
l
Results of Pre-Employment Medical Assessments provided to employing area within
24 hours of receipt of medical report
*Timeframes can be negotiated to meet customers’ special needs
2007/2008 - Customer Activity Performance Indicators
Part of every day.
M&ND HR KPIs 2007/2008
Female managerial ration %
21.5
Industrial Disputes -
Minutes lost per employee
5
Attendance ration %
94
LTIFR
8
Human Resources
(NSW/ACT)
Projects Plan
HR INFORMATION SYSTEMS
Organisation Structure Management
l
Raise Remedy Case within 1 working day to request for establishing or varying
HRMS C Levels (major change within agreed SLA)
l
Respond within 2 working days to request for establishing or varying OSM
Organisation Org Unit/Position Object and respective relationships (major change
within agreed SLA)
l
Respond within 3 working days to request for mass HRMS C Level or OSM
changes
HRMS & PeopleMAP
l
Raise Remedy Case within 1 working day to request for
l
ad-hoc reports
l
logon access changes
l
system change/fault
l
Respond within 1 working day to request for HRMS/PeopleMAP user support &
reports
Workbrain
l
All Remedy Cases will be managed in line with National IT Service Level
Agreement standards
EMPLOYEE RELATIONS
l
Requests for advice from operational areas to be responded to on same day
l
All job evaluations for award covered employees will be processed within 3
working days of receipt of an authorised request from an Executive
l
Retirement cases under Clause 3 reviewed within 5 working days of receipt; and
retirement interview conducted 5 weeks prior to cessation
HUMAN RESOURCE ADVISORS
l
Disciplinary Inquiries will be completed within 21 days of notification
STAFF SUPPORT SERVICES
l
Board of Reference Appeals heard within 21 days of receipt of an appeal subject to
current agreement regarding Board of Reference schedule
l
Responses to HREOC complaints finalised within 21 days of receipt of complaint
l
Promotion Appeals corporation statements provided to Appeals Board within
14 days of appeal closing or within the period specified by the Appeals Board
l
Harassment/Grievance complaints are acknowledged within 2 working days of
receipt by the Grievance Appeals Unit
l
Formal Grievance investigations completed within 20 days
l
Record complaints within 2 weeks of receipt
l
Record EEO survey replies within 2 weeks of receipt
*Referrals to EAP conducted within 2 days of notification
*Violence Referral Assessment Report disseminated within 2 working days of
assessment
*Counselling for trauma referrals conducted within 2 hours of referral in
Metropolitan areas and 24 hours in Country areas
WORKPLACE CLAIMS SOLUTIONS
l
Average time taken to determine new claims from date of compliance to be less
than 12 days
l
Prepare quarterly provision analysis report to HR Executive Management within 4
weeks of receipt of individual case estimates
l
A detailed monthly cost analysis report on YTD compensation costs provided to
HR Executive Management
l
Compensation delegates and Rehabilitation Counsellors to conduct case
conference review of all compensation claims with Facility managers (Parcels/
Letter/Transport) and Area Managers every 3 months
l
Premium KPI reports to be provided to Area/Facility Managers on a monthly basis
within 10 working days of receipt of data
l
Provide outcome reports to the relevant executive manager, including details of
the outcome of the AAT matter/s within 10 days of receipt from Solicitor including
advice that no appeal points in relation to the matter/s heard
l
Case details provided to line management, with the details available at that time,
and agreement reached on a corporate position no later than 2 weeks prior to a
hearing date in all AAT matters
l
Average time to decide reconsideration requests to be less than 20 calendar days
from date of receipt
OCCUPATIONAL HEALTH AND SAFETY
l
Line management to be advised of notification details provided to Comcare for all
notifiable incidents within 24 hours of receipt of information
l
Provision of formal Risk assessments/OH&S Ergonomic evaluation reports within
2 weeks of request or as agreed with management
l
Monitor quality of IMP processes through weekly IMP/Compensation LTI
determination meetings
l
Provision of thorough co-ordination, communication and overall management of
all comcare investigations. Liaison to occur with operations and other key parties
within 48 hours of being notified or sooner if an emergent incident has occurred
REHABILITATION
l
90% of all rehabilitation cases successfully returned to work
l
75% of rehab cases successfully returned to pre-injury duties
l
All referrals to Rehabilitation Section contacted within 3 working days of receipt
of referral
l
A rehabilitation plan to be developed within 10 days of receipt of referral to the
Rehabilitation Section
l
Rehabilitation Counsellors to participate in case conference reviews of all open
rehabilitation cases and referrals with Facility Managers (Parcels/Letter/
Transport) and Area Managers on a bimonthly basis
RECRUITMENT & REDEPLOYMENT
* A schedule of applicants for permanent and temporary above base grade
vacancies provided within 3 working days of closing date
l
Character checks forwarded to CrimTrac within 3 working days on the proviso that
information supplied by operational areas is complete. On receipt from CrimTrac,
character check results advised within 3 working days of the decision
l
Search of redeployee database completed within 48 hours of receipt of vacancy
l
Assessment of excess/unattached employees against vacancy criteria, in
accordance with RRR policy, processed within 7 working days of receipt of
notification of vacancy
l
Redeployees assessed as suitable, placed within 15 days of receipt of request to
fill a permanent base grade vacancy
l
80% of permanent and fixed term recruitment vacancy requests (base grade) filled
within 20 working days or as agreed
l
If a new base grade recruit leaves Australia Post employment for any reason
within the first calendar month of employment - there will be no charge for the
replacement candidate. Only applies to candidates placed by Central Recruitment
Unit
l
Booking of Pre-Employment Medical Assessments within 3 working days of
receipt of recommended candidate report
l
Candidate request for feedback letter sent within second week of commencement
date (base grade recruits)
l
Finalise Establishment request within 2 working days or as agreed
HR PROJECTS & MIDDLE MANAGEMENT CONTRACTS
l
Respond within 2 working days to request for MMC recruitment, cessation and/
or amendments
l
Job evaluations (A5 and above, FM1-5, Area Manager and specialist roles) will
be processed within 7 working days of receipt of an authorised request/approval
from an Executive
PROFESSIONAL SERVICES SUPPORT
l
Registering new compensation claims on SRC within 24 hours of receipt of claim
l
Payment of compensation accounts, no accounts to be on hand at end of month
l
Results of PreEmployment Medical Assessments provided to employing area
within 24 hours of receipt of medical report
l
Issue 5 day letter within 2 days of claim being received i.e. manager has not
forwarded the claim to compensation within 5 days of receiving claim from
employee
l
T Documents/indexing completed within 14 days of receipt from Litigation
l
Payment of Injury Management Prevention accounts within 7 days to FND
l
Provide monthly YTD incident statistical reports to facility management (Parcels/
Letters/Transport), Area Managers (Delivery) and the HR Manager (Retail) no later
than 6 weeks after the end of the month, in line with national reporting timeframes
l
All P400s to be coded and input into SRC by weeks end
l
3 days to complete the restricted duties report to meet the MEC report
l
All rehabilitation cases/referrals and re-considerations to be entered into SRC
within 3 days
l
Results of PreEmployment Medical Assessments provided to employing area
within 24 hours of receipt of medical report
2009/2010 - Customer Activity Performance Indicators
* Time frames can be negotiated to meet customers special needs
2009/2010
Moving Forward Together
SIZE
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Exceptions:
Reply Paid Parcels Max: 22kg. Register of Parcel Customers on Postlink. International as per Postal Guide
If parcel outside these quidelines complete:
Overweight/Size Parcel Advisory form
DOES
MATTER!
Maximum:
Weight 20kg, Length 105cm, Girth 140cm
Girth
140cm
Parcel Lodgement
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